Find answers to common questions about ClinicEase AI and healthcare management
ClinicEase AI is an intelligent healthcare management platform that streamlines appointment scheduling, patient management, billing, and clinical support for small to mid-size healthcare clinics. Our AI-powered system helps reduce administrative burden while improving patient care.
Our AI scheduling system uses machine learning algorithms to predict no-shows, optimize appointment slots, and automatically adjust overbooking ratios. It considers factors like historical data, provider availability, and patient demographics to create the most efficient schedule possible.
Yes, ClinicEase AI is fully HIPAA compliant. We implement administrative, physical, and technical safeguards to protect electronic protected health information (ePHI). All data is encrypted both in transit and at rest, and we maintain detailed audit logs of all access to patient data.
Absolutely! We offer a 14-day free trial for our Professional plan with no credit card required. During the trial, you'll have access to all features, and our support team will help you get set up and answer any questions you may have.
ClinicEase AI is a web-based platform that works on any modern browser (Chrome, Firefox, Safari, Edge). For the best experience, we recommend using the latest version of your preferred browser. No additional software installation is required.
Yes, we offer mobile apps for both iOS and Android devices. Our mobile apps provide access to key features including appointment scheduling, patient messaging, and real-time notifications. You can download them from the App Store or Google Play Store.
We take data security very seriously. All data is encrypted using industry-standard AES-256 encryption both in transit and at rest. We perform regular security audits, maintain SOC 2 compliance, and follow strict access control policies. Additionally, we offer two-factor authentication for all user accounts.
ClinicEase AI integrates with popular EHR systems, lab services, imaging centers, and insurance providers. We also offer API access for custom integrations. Common integrations include Epic, Cerner, AthenaHealth, and various laboratory information systems.
Our AI billing system analyzes appointment notes and clinical documentation to suggest appropriate ICD-10 and CPT codes. It learns from your coding patterns and industry best practices to improve accuracy over time. The system also checks for common coding errors and ensures compliance with payer requirements.
Yes, ClinicEase AI integrates with Stripe to process credit card payments securely. We support various payment methods including credit cards, debit cards, and ACH transfers. All payment processing is fully PCI compliant, and funds are typically deposited into your account within 2-3 business days.
Our system automatically tracks denied claims and provides detailed reasons for the denial. We offer tools to help you appeal denials, including pre-populated appeal forms and guidance on common denial reasons. Our analytics also help identify patterns in denials to prevent future issues.
No, there are no setup fees for any of our plans. You only pay the monthly subscription fee. Implementation services are available for an additional fee if you need extra help with setup and training.
We offer comprehensive support including 24/7 email support, business hour phone support, and live chat during business hours. Our Professional and Enterprise plans include priority support with faster response times. We also provide extensive documentation, video tutorials, and webinars.
Yes, we provide onboarding training for all new customers at no additional cost. This includes personalized setup assistance, user training sessions, and ongoing educational resources. Our Enterprise plan includes dedicated training sessions and custom training materials.
We release minor updates weekly and major feature updates monthly. All updates are included in your subscription at no additional cost. We notify users of significant changes in advance and provide release notes detailing new features and improvements.
Absolutely! We have a public feature request portal where users can submit and vote on new features. Our product team regularly reviews these requests and incorporates popular suggestions into our development roadmap. Enterprise customers can also request custom features through their account manager.