Privacy Policy

Last Updated: September 8, 2025

Clinch Infosystems ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clinicaseai.com and use our healthcare management platform (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products and services, when you participate in activities on the Service, or otherwise when you contact us. The personal information we collect may include:

• Personal identification information (name, email address, phone number)
• Business information (practice name, address, tax ID)
• Professional credentials (medical license numbers)
• Payment information (credit card details, bank account information)
• Healthcare information (patient data, medical records, appointment details)

Usage Data

We may also automatically collect information about your activity on our Service, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website and exit pages
• Click patterns and navigation paths

2. Use of Your Information

Having accurate information about you helps us provide better service and comply with healthcare regulations. We may use the information we collect for various purposes:

• To provide and maintain our Service
• To manage your account and registration
• To process transactions and send related information
• To send you technical notices and support messages
• To respond to your comments, questions, and requests
• To monitor and analyze usage trends and preferences
• To detect, prevent, and address technical issues
• To comply with legal obligations and healthcare regulations

3. HIPAA Compliance

As a healthcare technology provider, we take HIPAA compliance seriously. We implement administrative, physical, and technical safeguards to protect electronic protected health information (ePHI) in accordance with HIPAA regulations. Our platform:

• Uses encryption for data in transit and at rest
• Maintains audit logs of all access to patient data
• Requires role-based access controls
• Implements secure authentication mechanisms
• Provides business associate agreements (BAAs) to covered entities

4. Data Sharing and Disclosure

We may share information we collect or receive in the following situations:

• With Service Providers: We may share your information with third-party vendors who perform services on our behalf.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
• With Your Consent: We may disclose your information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Healthcare data is retained in accordance with applicable medical record retention laws.

7. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your information
• The right to data portability
• The right to restrict or object to processing
• The right to withdraw consent

8. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected personal information from someone under 18, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this policy, you may email us at:privacy@clinceaseai.com

Or write to us at: